FAQs
Typically, the 2024 Presentedby apparel is tailored to regular size across most items, featuring a boxy silhouette for tops.
Use the contact form or visit your local store
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A notification will be sent to your email address or text to your phone number confirming your order.
An email notification containing courier and tracking details is sent once your order is prepared and packaged
Why I have not received my order within the estimated time?
Please check the following before contacting our customer service team:
- Check you have received an email confirming your order has been dispatched.
- Check the tracking information that is included in your dispatch confirmation email using the relevant link.
- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
- Check nobody at your address has taken the delivery on your behalf
Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.
Please contact the carrier and support@presentedby.com and we’ll do our best to resolve the issue as quickly as possible.
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UK
- Royal Mail Tracked 48h (3-5 Business Days) - £2.99
- Royal Mail Tracked 24h (1-2 Business Days) - £4.99
- DPD Premium Next Working Day (24 Hour) - £5.99
- Orders over £100 via Royal Mail 48h (3-5 Business Days) - FREE
MAINLAND EUROPE
- DHL Express (2-4 Business Days) from £20.00 depending on country
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EUROPEAN UNION
We cover all duties & taxes on EU orders. Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.
USA & CANADA
We cover all duties & taxes on US and Canadian orders. Please note that carriers may require you to provide additional customs information in order to receive your order.
UNITED KINGDOM
Duties and taxes do not apply.
OTHER INTERNATIONAL
For orders outside of the territories listed above - duties and taxes may apply and are the responsibility of the recipient. Some countries may require you to provide additional customs information to our carriers in order to receive your order.
If you believe you have been incorrectly charged for duties and taxes then please get in touch.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.